Returns & Refunds Policy

At beja, we take pride in the quality and craftsmanship of every item we offer. We hope you are delighted with your purchase; however, if you need to arrange a return, the following policy applies in accordance with your statutory rights under UK consumer law.

Returns Eligibility

We accept returns for eligible items provided that they are:

• Unworn, unused, and unwashed
• In their original packaging with all tags and protective materials intact
• Returned in an undamaged and resellable condition

We reserve the right to refuse returns that do not meet the above conditions. Return shipping cost is to be covered by the customer and will be deducted from the total refund amount. 

Sizing & Fit

Detailed sizing information is provided on our website to assist customers before purchase. As sizing and fit preferences may vary between individuals.

We strongly encourage customers to review all product descriptions, measurements, and sizing guidance carefully before placing an order.

This does not affect your statutory rights where an item is faulty, damaged, or not as described.

Your Right to Cancel (UK Consumer Contracts Regulations)

Under the Consumer Contracts Regulations, customers within the United Kingdom have the right to cancel their order within 14 days of receiving their goods.

To exercise this right, you must notify us within 14 days of delivery. Once your return has been approved, the item must be sent back within a further 14 days.

Please note:

• Returned items must still meet the eligibility conditions outlined above.
• Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
• We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost in transit.
• In original sealed delivery packaging

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible after delivery with:

• Your order number
• A description of the issue
• Clear photographs showing the condition of the item and packaging

Each case will be carefully investigated and evaluated before a resolution is provided. Where appropriate, we may offer a repair, replacement, refund, or exchange in accordance with your rights under the Consumer Rights Act 2015.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 14 working days of receiving the returned item or proof of return.

Original delivery charges will only be refunded where required under UK consumer law.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return unless they are faulty or damaged upon arrival.

Contact Us

For all returns and refund enquiries, please contact us via email (support.bejaclo@gmail.com) or via instagram DM (@beja.clo).

beja clothing
Email: support.bejaclo@gmail.com
Website: bejaclo.com