Shipping policy

Shipping Policy

At beja, each garment is carefully made to order to ensure the highest standard of quality and craftsmanship. As a result, please allow adequate time for production and delivery.

Processing & Delivery Times

All orders are aimed to be delivered within 7 working days from the date of purchase.

During peak periods, launches, holidays, or times of exceptionally high demand, delivery may take up to 14 working days due to the made-to-order nature of our products.

Working days are Monday to Friday and exclude weekends and public holidays.

Made-to-Order Production

As each piece is individually produced upon order confirmation, processing times may vary slightly depending on demand and production capacity. This approach allows us to maintain quality while reducing unnecessary waste and overproduction.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Delays

While we make every effort to deliver within the estimated timeframes, occasional delays may occur due to:

High order volumes
Courier disruptions
Customs processing (for international orders)
Circumstances outside of our control

We appreciate your patience and understanding during these periods.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate. We cannot accept responsibility for orders delayed, lost, or returned due to incorrect address information supplied by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and any relevant photographs or information so we can investigate the matter with the courier.